COMPUTER NETWORK SUPPORT SPECIALIST III - 73001131 Date: Oct 24, 2024 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 839958 Agency: Department of RevenueWorking Title: COMPUTER NETWORK SUPPORT SPECIALIST III - 73001131Pay Plan: Career ServicePosition Number: 73001131 Salary: $47,380.20 - $52,367.64 / annually Posting Closing Date: 11/06/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Florida Department of Revenue Information Services Program Computer Network Support Specialist III Tallahassee If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) . JOB SUMMARY: This intermediate-level managerial role involves moderate decision-making with limited supervision, requiring incumbents to adapt procedures and work independently to achieve results, often devising new problem-solving methods. Errors in work can lead to inaccuracies in reports and may result in material or time losses. Incumbents communicate with subordinates and other managers to coordinate efforts, plan activities, and meet unit goals. Responsibilities include installing, configuring, and supporting DOR’s LAN, WAN, VoIP, and Internet systems, maintaining network hardware and software, and ensuring network availability for all users. They provide Service Desk support for network-related issues, adhering to ITSM policies, and review escalated calls for accuracy and timeliness. Documenting troubleshooting steps in an automated ticketing system, monitoring network components, and assisting in research and development for statewide systems are key tasks. Coordination with ISP management for acquiring necessary hardware and services, documenting team standards, implementing operational plans, and reporting on work assignments also fall under this role, along with completing change requests for hardware and software installations. MINIMUM REQUIREMENTS:
Three years’ experience of first contact/help desk/level 1 customer service.
Experience with enterprise-level LAN, WAN and WLAN support.
Experience supporting/maintaining firewalls, reverse proxies, routers, hubs, switches and access points.
PREFERENCES:
Experience with PBX, voicemail, interactive voice services, call management systems and telecommunication accounting systems
Experience creating and maintaining thorough technical documentation
Checkpoint firewall experience
F5 experience
Always on VPN experience
Cisco WLAN experience
Infoblox experience
SPECIAL NOTES:
Emergency and Disaster-Related Duty : This position has been designated as a “mission essential” position pursuant to the Department of Revenue’s Continuity of Operations Plan. The incumbent is required to be available to perform emergency or disaster-related duties due to an emergency or disaster impacting or threatening to impact the Department which may require the incumbent to work additional hours over and above the regular work schedule. Emergency or disaster-related duty may include performing or supporting the Department’s mission essential functions, primary business functions or other activities related to emergency or disaster events or incidents.
Will provide after hour support on nights and weekends as required.
Anticipated salary of $49,873.89 annually.
Position located in Tallahassee, Florida.
SALARY: $47,380.20 - $52,367.64
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Sangeetha Mohan Doss, (850) 717-7343, Sangeetha.Mohandoss@floridarevenue.com
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.
SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 Nearest Major Market:Tallahassee