Technical Support Advisor - Transworld Business Advisors

The Transworld Business Advisors corporate team is looking for a new member to join our staff of motivated and passionate individuals. Our team supports the Transworld Business Advisors network of franchisees and agents across the globe. We are looking for a Technical Support Advisor to join our team and become the go-to resource for our franchise network agents. In this role, you will be the first point of contact for agents seeking assistance with our CRM system and any tech-related issues they encounter. Your primary focus will be to provide solutions and guidance to ensure smooth operations and customer satisfaction. This is a full time, office position based out of West Palm Beach, FLKey Responsibilities:Agent Support: Serve as the primary contact for our franchise network agents, offering assistance, guidance, and solutions related to our CRM system and any technical issues they encounter.Troubleshooting: Diagnose and resolve technical issues by providing clear instructions, problem-solving, and if necessary, escalating the issue to higher levels of support.Documentation: Maintain accurate records of all support requests, troubleshooting steps, and resolutions to ensure transparency and support improvement.Data Integrity: Ensure data integrity by performing routine checks, data validations, and resolving any inconsistencies or errors in the database.Training: Develop and deliver training materials to help agents better understand and effectively utilize our CRM system and other relevant technology.Feedback Loop: Collect and relay agent feedback and recurring issues to our product development team for continuous improvement of our CRM system.Quality Assurance: Ensure high-quality support by adhering to service standards, providing clear and helpful communication, and delivering timely solutions.