Account Services Specialist

Description This role is a key supporting position for the US Region. This position is responsible for maintaining and coordinating our WatchPat Devices. Primary Responsibilities Successfully enter/process new patient information in our internal system and in Salesforce. Initializes devices through internal system per patient. Add and update any additional paperwork for each device per customer. Accurately create shipping labels. Upload reports to the system. Track and maintain deliveries to and from patient. Answer general phone or email inquiries from sleep clinics. Occasionally assist in scheduling and tracking patients and devices. Identify issues that would cause delays in material delivery, communicate internally and with customers to resolve such issues and satisfy customer’s delivery requirements. Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of your job. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Strong customer service skills Must be able to communicate effectively and always maintain detail oriented conduct. excellent written & verbal communication skills. Organized, self-starter with the ability to handle numerous projects and prioritize workload with minimal supervision. Support a large volume of accounts and detailed oriented. Accurate data entry. Basic knowledge of Microsoft Office Suite and Salesforce. Any other supporting tasks that are assigned College graduate preferred. Physical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is understood by Employee that if he/she is requesting/ will need special accommodations to perform duties, it is their responsibility to inform Itamar Medical Human Resources and/or ADP immediately. Employee is continuously required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear (up to 98% of an average 8-hour day). The employee must occasionally lift or move up to 20 pounds (up to approximately 5% of an average 8-hour day). This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This job must use ergonomic tools and correct posture along with correct procedures for lifting, bending, squatting, carrying, pulling, and reaching. Requirements Customer Service, Data Entry, Administrative Assistance Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .