It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.Who will you be working with?Our best-in-class Services team combines knowledge of our customers monitoring solutions, networking, mechanical engineering, electrical engineering, and global railroad operations. Wabtec has the largest install base of vision and acoustic Wayside (solutions on the side of or embedded in the track) of the global rail industry. Our team interacts with a global customer base during the problem-resolution process and partners with other key stakeholders to support our customers in their derailment protection solutions and operational safety solutions.How will you make a difference ?
As a member of the KinetiX Services team, you will be responsible for leading the Americas services team in supporting our North and South American customer base.
Management of the 10-person Americas regional team.
Set services strategy for the Americas team.
Find solutions to maintain and improve cost to provide customer services,
Manage regional sales revenue
Drive safety strategy and ensure procedures are defined and adhered to by the regional team.
External customer champion for the Americas customers
Internal customer champion, interfacing between the customer, Wabtec technical teams, and Wabtec product teams
Oversee multiple, simultaneous, large scale and high-impact activities within a customer segment
Identify and understand business needs and articulate them to technology teams effectively
Leverage commonality between industries, see the trends, and be an ambassador on how to position digital solutions effectively to drive change within a customer account
Manage team to ensure timely and satisfactory resolution of concerns covering a wide variety of support services for the assigned region, product, or coverage area.
Lead the development of proposals for new and renewed service contracts while managing the budget
Support the long-term goals of increasing contract margin and depth/breadth of the overall project
Own the service metrics for each customer, present project plans, and advise on financial risks
Responsible for growing their service portfolio, establishing and delivering on project financial performance to the business
Lead a matrixed team working on customer initiatives and coordinates work across multiple functions including service deployment, project management, and engineering
What do we want to know about you?
BA/BS degree in Business or Technical Disciplines
At least 10 years of leadership experience with technically and functionally complex products or customers including service level and related contracts management
Willingness to travel up to 35% of the time and have a valid Passport
Prior experience with large-scale software/hardware projects and the ability to lead and motivate high-potential technical project teams
Prior experience working with international customers and a background in the rail industry
Demonstrated success as a seasoned manager with the ability to hire, mentor, coach, develop, and motivate a geographically dispersed high-performing team
Excellent presentation, written and verbal communication skills, with the ability to present to different audiences and bring the message across in a concise, professional manner
Strong analytical and problem-solving skills -communicates clearly and succinctly, and effectively evaluates information/data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
Typical Day
Leading and managing a service team
Working with and managing customer expectations and contractual obligations for uptime of install base
Monitoring and managing cost and revenue for the region
Developing strategy for improved efficiency in providing services and offering solutions to technical team how to improve solutions for better customer experience
Managing safety and ensuring safe operations
Mentoring and coaching team
Working in the field to support the team when needed
Meeting with customers to understand challenges and provide solutions
Physical Demands
Railroad field work would need to wear PPE and be able to lift equipment up to 50lb, maneuver in tight spaces and work in hot conditions at times when working with the service team
Office work sitting for long periods of time
Climbing, standing, walking on rail and ballast
You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.
This role is also eligible for a performance bonus. More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com (https://wabtec.sharepoint.com/sites/GlobalCommunications/Shared%20Documents/Branding/VMV/mywabtecbenefits.com) .
Relocation assistance may be provided if eligibility requirements are met.
Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).
Who are we?Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.comOur Commitment to Embrace Diversity:Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.