About Flexport:At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.The Opportunity:Flexport is looking for a Sr. People Operations Manager who is a decisive problem solver with a "get it done" attitude to lead the North American People Operations team. Reporting to the Head of Global People Solutions, we are looking for someone who is a builder at heart, is incredibly organized and likes to take a data-driven approach to recommend new initiatives, or iterate on current programs to improve the employee experience. You should be someone who is not satisfied with executing someone else’s playbook or simply writing one, but rather leading a team that will deep dive into existing HR processes and develop innovative improvement ideas for both current challenges and future problems we may encounter. In order to be successful in this role, you must deeply understand our business priorities and thrive in a fast-paced, sometimes ambiguous environment.You will:Deliver a comprehensive roadmap for process transformation and strong project and change management to execute against it resulting in automation, standardization, and centralization of HR processes and systems where possible.Inspire the operations team to deliver streamlined employee and manager experiences to enable HR Business Partners to fulfill their designated strategic roles.
Manage Day-to-Day Operations:
Lead all aspects of the full employee lifecycle transactions including new-hire, onboarding, job changes, promotions, international transfers, leaves and off-boarding processes
Maintain a continuous improvement lens on centralized operational efficiencies for HR
Establish service level agreements and key performance measures for HR services and align resources to achieve them
Lead a team of HR Operations professionals, providing direction, support and enabling their success while increasing the team’s proficiency in Employee Relations, HR-related Compliance, Immigration, Global Mobility, Benefits operations, Audits and other core operations functions
Process Management and Continuous Optimization :
Partner with People Leadership, Business Partners and COEs utilizing process analysis to identify the types of work to be delivered through an HR services delivery model
Document and continuously improve full employee lifecycle HR processes and procedures, measure and lead process optimization and effectiveness through diverse strategies that may involve shared services, self-service, content curation, policy creation, etc.
Manage Employee Relations & HR-related Compliance matters personally, when required
People Data Management:
Drive HR process management ensuring HR operational rigor with accurate, timely, and robust data management, process, and project management practices
Partner with HRIS to develop & implement an innovative and scalable People Operations strategy, optimizing HRIS effectiveness, automation, global processes and HR tools- ensuring they are updated and documented regularly
HR Reporting and Audits:
Ensure compliance with applicable employment regulations and best practices that are highly aligned to meeting the needs of the business and improving employee experience
Develop audit and control processes related to labor law, data protection, record-keeping and reporting
You should have:
Bachelor’s or Master’s degree in Business Administration or HR Management
8+ yrs of experience in HR/People Operations, preferably in a high growth environment
Experience managing people, preferably 3+ yrs
Strong analytical skills with the ability to communicate complex thoughts and strategies into simple, actionable recommendations
Experience evaluating, developing, and implementing process improvements through automation and process redesign to ensure scalability
Proven track record of organizing a company for improved efficiency, while planning for the future management needs of a high growth, performance-based environment
Track record of successfully balancing competing priorities and drive projects to completion in a fast-paced environment and sometimes under conditions of ambiguity
Excellent analytical, problem-solving, and project management skills, including attention to detail and the ability to process disparate information and synthesize quickly
Demonstrated experience building cross-functional relationships across an organization
Proven expertise in project management methodologies and tools, with a strong track record of successfully delivering complex projects on time and within budget
In-depth technical knowledge and hands-on experience with HRIS systems, with the ability to configure and optimize system functionality
Demonstration of in-depth knowledge and expertise of both Microsoft Office tools and Google suite, especially excel/google sheets is required
Strong understanding of Human Resources processes and practices, including talent management, employee engagement, compensation, benefits, and Human Resources compliance
Experience scaling operations and/or providing HR support to multi-site organizations
Excellent leadership and team management skills, with the ability to motivate and inspire cross-functional teams
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
Analytical mindset and strong problem-solving abilities, with a focus on data-driven decision-making
Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet tight deadlines
An entrepreneurial spirit and demonstrated success in building a program, department or organization
Stay current with innovative People practices and continue to implement best-in class practices to improve operations effectiveness, as well as local and regional compliance requirements to ensure alignment of operational service delivery and processes
#LI-hybridWorried about not having any logistics experience?Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences (https://www.flexport.com/careers/diversity-and-inclusion) together with our industry veterans to help move the global logistics industry forward.We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.