DescriptionWho We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.What You Will Be Doing: As the Rental Field Service Dispatcher, you will be the point of contact for the Rental Field Service Technician, Manager and Customer. You will be responsible for scheduling, ordering parts, invoicing and keeping all parties involved updated on the state of repairs.Primary Responsibilities:
Be point of contact for all field service repairs.
Schedule all repairs. Order parts as needed.
Quote repairs as needed.
Open and close work orders.
Search for service letter, product updates, and additional repairs.
Monitor life day labor and work in process through Service Link.
Maintain average life day labor 10 days or less for invoicing.
Use modern for daily customer communication and customer updates.
Communicate with customer upon job completion.
Additional Responsibilities:
Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should be able keep accurate records and provide guidance to customers, technicians, and management with regards to the status of repairs. You should possess a strong sense of urgency and desire to provide superior customer service. Being able to work as a team and well under pressure is also highly desirable.Education/Experience:
High school diploma or equivalent required.
Required Qualifications/Skills:
2 – 3 years’ experience as Service Technician
Knowledge of DOT, OSHA and MSHA rules and regulations
Computer skills (software and internet usage)
Experience working with GA Port Authority
On call 24/7/365
Valid driver license
Preferred Qualifications/Skills:
Prior experience with SIS, DBS, ET (CATERPILLAR systems)
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.Competitive Pay Structure
Compensation: Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
QualificationsSkillsPreferred
Cat Systems: Some Knowledge
Computer: Advanced
BehaviorsPreferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
MotivationsPreferred
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
EducationRequired
High School or better
Licenses & CertificationsPreferred
Drivers License
ExperiencePreferred
2-3 years: Experience as a Service Technician.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)