Vacancy caducado!
Job DescriptionA client of Insight Global is looking for a Desktop Support Analyst to join their team in Kennesaw, GA for a 3-month contract with possible extensions to assist during an crucial large-scale project moving the organization off of Citrix. Responsibilities include but not limited to installing / imaging laptops, setting up user profiles, and supporting about 300 new devices. This includes training users on how to connect, use the VPN, and utilizing the new docking stations. This person may also be pulled into resolving ServiceNow tickets, mostly hardware-based issues. This may also include identifying, researching, and resolving moderately complex technical problems by responding to phone calls, emails, and personnel requests for technical support. They will also document, track, and monitor problems to ensure a timely resolution. The Desktop Support Analyst should have excellent customer service, rapport building, act with a sense of urgency, be self-motivated and self-sufficient, and provide prompt and accurate responses to diagnose and troubleshoot hardware and software issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements3+ years in desktop support Must be a go getter Excellent customer service / communication Strong troubleshooting (self-starter, research to find problem) Experience with upgrades, installations, remoting into desktop, imaging on MS Windows Active Directory SCCM exposure ServiceNow Bachelor's Degree ITIL certified Azure 900 certification Windows 11 migration nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Vacancy caducado!