Customer Service Rep (4126)

We're looking for a friendly and empathetic Customer Service Representative to join our team in Snellville, United States. As a key member of our customer support team, you'll be the first point of contact for our valued customers, providing exceptional service and support.Answer incoming customer inquiries via phone, email, and chat in a timely and professional mannerResolve customer issues and complaints with patience and empathyProcess orders, refunds, and exchanges accurately and efficientlyMaintain up-to-date knowledge of products, services, and company policiesCollaborate with other departments to ensure customer satisfactionDocument customer interactions and update customer records in our CRM systemIdentify and escalate complex issues to appropriate team members or managementProvide feedback and suggestions for improving customer service processesMeet or exceed performance metrics and quality standards