Lead Service Design Analyst

About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Lead Service Design Analyst partners with Sales, Operations, Service Delivery and Solution design teams to ensure the service strategy is created to achieve the documented customer business requirements. This role is accountable to perform the function of design coordinator while maintaining a single point of coordination and control for all activities and processes within this stage of the service lifecycle.LocationThe professional in this role should reside in the continental USA and may work from home when not in client or team meetings.The Main Responsibilities

Design the functional aspects of the service strategy in support of the chosen infrastructure, application, and data management environments in alignment with Lumen’s operating model principles while working closely with customers, account teams, pursuit team members, delivery and support teams, and peers to define operating and service levels required to meet business requirements and to ensure the solution is serviceable.

Lead services design scoping sessions with the customer and peer Lumen teams including account team stakeholders.

Coordinate, validate, and rationalize development of services costs for delivering governance, plan, design, and implementation activities from all delivery organizations (i.e. all technology organizations, partners, and geographies).

Ensure appropriate margin is added by Business Development Managers and Offer Management, aligning with organizational standards.

Produce and review all service definitions, delivery terms and conditions, service level agreements, and assumptions (for all delivery organizations including partners) for inclusion in the Statement of Work (SOW) or similar artifact.

Collaborate and review language for service descriptions, delivery terms and conditions, SLA’s, assumptions, and solution performance for insertion into the associated SOW or similar artifact.

Ensure all contractual terms for providing third-party service provisions includes the appropriate operational vendor management model and service governance paperwork.

What We Look For in a Candidate

Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.

5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.

Moderate technical knowledge across (Global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services).

The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.

Ability to maintain focus on objectives while also managing through ambiguous and dynamic business environments.

Ability to be comfortable working in both a direct and matrixed operating structure.

Excellent verbal, and written communication skills.

Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.

Some Travel required (limited out of town)Bachelor’s degree in related field of study or equivalent years of Experience

Bachelor’s degree in related field of study or equivalent years of Experience

#LIPost-KS1 #WFHCompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. The Salary ranges listed below do not reflect other incentives the may be possible with this role.Location Based Pay Ranges$80,510 - $134,160 in these states: AR ID KY LA ME MS NE SC SD$84,740 - $141,230 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$88,980 - $148,290 in these states: CO HI MI MN NC NH NV OR RI$93,210 - $155,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WAAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Requisition #: 334689Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :80510Salary Max :155350This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline08/22/2024