Job Details
Full-time · $23 - $25 / hour (depending on experience)
Job Description
Kailani Tours Hawaii LLC
74-555 Honokohau St. Suite B8, 96740
Full or Part-time Adventure Guide Summary
Come be a part of an amazing team of enthusiastic and excited guides! We pride ourselves on being the best in the industry and want you to be the next great piece to our incredible team!
Our adventure guides work hard but they also make great money, enjoy a robust benefits package, and love the flexible scheduling options.
Most of our tours are full day experiences (14 hours), so our guides typically only work 3 days a week. Overtime is available during the busy season and bonuses are awarded twice a year.
Check out our website and FB page for pictures, insights, and company culture. We love working with exciting team members, so if you're enthusiastic about working with other guides that are passionate about Hawaii, Kailani Tours is the next great opportunity to "level up."
You will also provide helpful tips on other attractions, features, and popular locations that are prevalent among tourists to help ensure our guests enjoy their stay and especially their tour with Kailani Tours Hawaii. Support management as needed in all facets of the tour operations.
Responsibilities
Inspect assigned vehicle, supplies and manifest prior to departure
Greet all guests with ‘Aloha’ promptly at scheduled tour times
Outline the tour and timeline before beginning, ensuring timely expectations
Determine if any guests have physical restrictions or limitations that should be considered
Clearly and articulately provide factual information to guests in an engaging manner, thought-provoking, and entertaining
Answer any questions that the guests have or promise to get the answer
Demonstrate extensive knowledge of our island and related topics
Remain calm, friendly, and enthusiastic at all times
Guide, escort, and provide the utmost care for our guests, taking breaks as needed
Keep vehicle tidy during tour breaks
Complete all paperwork accurately and fill out forms as required
Report to management as required
Perform other duties as may be assigned
Qualifications, Skills
High school diploma or equivalent; associate or bachelor’s degree is a plus
Great public speaking and communication skills
Previous work experience in customer service; prior experience as a tour guide a plus
Able to memorize and recite facts clearly and accurately
Friendly, polite, customer oriented
Exceptional communication skills in English; bilingual guide a plus
Basic computer skills, including email and word processing
Available to work on weekends and holidays
Must have and maintain valid Hawaii driver license and a clean driving record
Ability to lift 35 pounds or more
Ability to complete paper and digital reports and forms
Capable of handling customer situations with tact and professionalism
Accept personal responsibility for core outcomes (accurate, on-time deliverables)
Qualification requirements: To perform the job successfully, an individual must be able to perform the duties, responsibilities, and other requirements satisfactorily. This job description is not intended to cover every task required and is subject to modification at the sole discretion of management. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made for qualified individuals with known disabilities when employer has 15 or more employees as applicable under law.
Language & communication skills: Ability to speak, read, and write English, analyze and interpret documents, such as reports, forms, and other data. Ability to write routine correspondence and routine reports. Ability to effectively present information and respond to questions from customers, and management, and the general public.
Mathematical skills: Basic mathematical skills; adding, subtracting, multiplying, and dividing.
Technology: Ability to type and work on a computer including email, software applications, and online. Proficient in Word, Excel, Outlook, Office, Adobe Acrobat, and others.
Reasoning ability: Ability to apply common reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with and solve problems. Proven history of using good judgment.
Physical demands: The duties of this job require the employee to regularly drive a tour vehicle, sit, walk, stand, use hands to handle or hold objects, use a writing instrument, computer, and other equipment, telephone; and speak and listen in person and by telephone. The employee is frequently required reach forward, sideways, and overhead with hands and arms. The employee may be required to stoop, kneel, and bend as well. The employee must frequently drive tour vehicles.