Process Server: Responsible for prompt, lawful, and professional service of process, including summonses, complaints, subpoenas, writs, and other legal documents. This role requires strong time management, situational awareness, and precise documentation to ensure service is valid and that proofs/returns are defensible. Candidates must meet eligibility requirements for process service in the jurisdiction, maintain a valid driver’s license and reliable vehicle, possess a smartphone with reliable service for reporting, and demonstrate strong written communication skills. Prior experience in process service, investigations, legal support, or public records research is preferred, along with familiarity with substituted service, posting, certified mail procedures, and deadline-driven service.
Process Server Case Manager: The Process Server Case Manager coordinates service of process assignments from intake through closeout, ensuring deadlines are met, instructions are followed, clients are updated, and proofs/returns of service are accurate and timely. This role serves as the operational hub, receiving work orders, verifying documents and service instructions, entering cases into the case management system, and prioritizing assignments (rush versus routine). The Case Manager dispatches cases to in-network servers based on territory, workload, and method requirements; confirms acceptance; monitors attempt activity; and adjusts strategies when service stalls (for example, time-of-day changes or alternate address development).