Villa Manager

The Villa Manager is tasked with maintaining the utmost standards of cleanliness and upkeep for The Villa Collection to include 37 two- and three-bedroom villas, while also providing outstanding and exclusive service to our guests. Furthermore, the Villa Manager will support the supervision and care of designated VIP guests in accordance with the resort's established standards. Salary Range: $80,000 - $85,000What you will be doing:Create curated stay for Villa guests by delivering on the highest of standards, bespoke service and continuously seeking to enhance the service touchpointsServe as the direct contact with all Villa Guests, being a point of contact for pre-stay, during and post stayLiaise with other departments to ensure the smooth management of the villa operations, this includes being responsible for cleanliness of Villas (prior to arrival, occupied service and turndown), Maintenance and Up Keep of Villa, thus being actively involved in ongoing inspections, follow up of Work Orders and Preventative Maintenance and within the F&B divisionAssist guests with Concierge related activities and collaborate with Concierge team to enhance itineraries for our guestsSolicit feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowermentReviews arrival reports and VIPS's to ensure all special requirements are met or exceededDevelop, implement and sustain guest service standardsUpholds the highest standard of internal and external customer service at all timesCoaches and mentors colleagues by creating an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and ResortsConducts and participates in monthly communication meetingsMonitors and provides feedback on monthly labor expensesParticipates in yearly budgeting process and strategic planning/marketing planningDevelops, implements and maintains new incentives to motivate employees and maximize hotel revenueEnsures effective utilization and productivity of all staff through staff planning, hiring and scheduling  while adhering to budget parametersEffectively maximizes inventory levels during high occupancy/sold out nightsConsistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assignedActively participate in the Fairmont Kea Lani, Maui’s committee(s)