Assistant Facilities Manager

The Assistant Facilities Manager role is essential in ensuring the function and safety of a portfolio of locations across multiple states through the receipt and assignment of work orders to external and internal vendor partners. Managing scope, schedule, cost and communication with both internal and external stakeholders in alignment with the organization’s strategic goals are the core functions of this position. Key Responsibilities: Dispatching: Direct the work of external vendors as appropriate to service maintenance requests based on priority, location, resource availability and strategic goals. Management: Coordinate with other departments to ensure smooth operations and prompt completion of maintenance tasks. Onboard and manage external vendors as needed to ensure prompt and cost-effective service. Contribute to the performance evaluation of internal maintenance staff. Budget Management: Prioritize work within a given geographical region to meet budget goals. Communication: Serve as the primary point of contact for maintenance requests, providing updates to stakeholders and ensuring clear communication. Record Keeping: Keep records of service requests, work orders, and maintenance activities in the company's maintenance management system. Customer Service: Address and resolve customer inquiries and complaints promptly and professionally. Provide emergency responses as needed. Reporting: Generate and analyze reports on maintenance activities, identify trends and areas for improvement using performance indicators.  Monitor vendor performance to ensure the highest level of service Compliance: Ensure all maintenance activities follow policies, safety regulations, and industry standards.