We are looking for a Customer Support Specialist who will serve as the primary point of contact for client inquiries and service needs. This role is essential in maintaining strong client relationships, ensuring seamless communication, and supporting internal teams to deliver the highest standards of service. The ideal candidate is detail-oriented, proactive, and committed to providing thoughtful and effective solutions.Responsibilities Respond to client inquiries with professionalism and accuracy.
Assist customers by providing clear guidance, resolving issues, and ensuring a positive experience.
Coordinate with internal departments to address client requests in a timely manner.
Maintain organized records of communication and follow-up actions.
Identify opportunities to improve processes and enhance the client journey.
Uphold the company’s service standards and contribute to a culture of excellence.