Customer Service Representative

Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in FORT WAYNE, Indiana. You'll be a part of the Fleet Lease industry, ensuring smooth internal operations and excellent customer service. This role involves maintaining comprehensive customer records, handling customer inquiries, and managing customer accounts.Responsibilities: Accurately and efficiently process customer credit applications. Maintain comprehensive and accurate records of customer credit. Act as a liaison between customers and internal departments while tracking vehicles through various processes. Handle customer inquiries and resolve any issues in a timely manner. Ensure all charges are entered for deduction from proceeds or when the vehicle is released. Process payments for customers correctly and promptly. Conduct pre and post-sale audits to ensure all due funds are collected. Compile and distribute pre and post-sale reports to clients. Handle the pickup notices and pass them to the qualifier for scheduling. Manage the sale for all lease and repo vehicles. Requirements Proficiency in answering inbound calls and handling both inbound and outbound calls in a call center environment. Demonstrated skills in providing exceptional customer service. Experience in data entry, order entry, and proficiency in Microsoft Excel and Microsoft Word. Ability to draft professional email correspondence and effectively communicate with customers via email. Skilled in scheduling appointments and managing calendars. Ability to handle multiple tasks and prioritize work in a fast-paced environment. Strong problem-solving skills and ability to handle customer inquiries and complaints effectively and professionally. Excellent verbal and written communication skills. Proven ability to work as part of a team and contribute to the overall success of the team. Must be able to work a flexible schedule, including evenings and weekends, as needed. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .