Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.The Boeing Company is hiring an Senior Flight Coordinator focused on passenger experience to join our team. You will be working in our Operations Control Center (OCC) supporting the Boeing Corporate Aviation fleet located in Gary, IN near the Chicagoland area. You’ll be an integral member or our OCC team; a high performing, diverse, top talent team that prioritizes safety and quality first without comprise to our company values.You’ll primarily be responsible for managing our passenger experience from booking to execution. You will deliver upon a seamless passenger experience by collaborating with various departments, leveraging excellent communication practices, introducing continuous improvement ideas, applying root cause thinking, and acting with highest degree of customer centricity day-in & day-out.This position is within Boeing’s Enterprise Services organization. Enterprise Services is a team of 2,500+ employees whose collective mission is to enable the build of Boeing’s products. Enterprise Services provides strategic partnership and support to all Boeing business units through multiple service towers – creating outsized impact and value across the Enterprise.Position Responsibilities:
Passenger Experience: monitor all aspects of the passenger experience, from arrival to the aircraft to the transition of ground transportation. For a seamless experience, pre-communicate and/or coordinate with stakeholders (e.g., operations, maintenance, crew, fixed base operators, etc) expectations, special attention items and/or historical lessons learned
Stakeholder Service Levels: Maintain reporting database and tracking metrics for service providers, business partners and internal processes. Share positive experiences with stakeholders for recognition and to foster repeat experiences
Continuously Raising Bar: With constructive feedback, lead discovery, resolution and distribution of lessons learned for continuous improvement leveraging cross skill collaboration to ensure EFO is addressing and always building upon it’s service
Onboard Catering: arrange and/or verify catering for all trips that do not have a flight attendant assigned/onboard. Oversee catering history for consistency, quality and overall passenger experience
Passenger Profile: maintain Travel Documents (Visa/Passport), Preferences (catering preferences, aircraft stock, etc.), experience, airline loyalty program, etc.
Passenger Experience Integrator: coordinate and execute with key parties such as executive assistants, scheduling team, and flight crew on logistics with hotel, rental car, catering, special requests, etc.
Stakeholder Management: Develop and maintain strong relationships with key stakeholders such as: flight crew, vendors, executive assistants, schedulers, flight attendants
Industry Awareness: Stay updated on industry trends and best practices related to passenger experience, and recommend innovative solutions to enhance service delivery
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.Employer will not sponsor applicants for employment visa status.Basic Qualifications (Required Skills/Experience):
3+ years of experience in a customer-facing role
3+ years of experience working with Microsoft Office Suite ( Word, Excel, Powerpoint )
3+ years of project management experience
3+ years of experience interfacing with senior and executive leadership
Preferred Qualifications (Desired Skills/Experience):
Experience: Previous experience in customer service or a related field is advantageous
Communication Skills: Excellent verbal and written communication skills
Collaboration: Work closely and professionally with various skills, such as pilots, flight attendants, operations, etc. for the best customer experience
Technical Skills: Proficiency with Microsoft Office Suite and familiarity with FOS (scheduling software)
Problem-Solving: Strong analytical and problem-solving skills
Interpersonal Skills: Ability to build rapport with customers and teammates. Work effectively and collaboratively in a team environment
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail
Adaptability: Flexibility to adapt to changing business needs and work in a fast-paced environment
Continuous Improvement Mindset: applying standards tools and methodology to root cause and build-upon process
3+ years of experience in a passenger experience or customer service management role (preferably in the airline or travel industry) preferred
Typical Education/Experience:Education/experience typically acquired through advanced education (e.g. Associate) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Bachelor+4 years' related work experience, 8 years' related work experience, etc.).Relocation:Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Shift:This position is for 1st shift.At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications, as well as market and business considerations.Summary pay range: $93,500 – $126,500Applications for this position will be accepted through June 12th, 2024.Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.“U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.Export Control Details: US based job, US Person requiredEqual Opportunity Employer:Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.