Customer Success Specialist

Description Robert Half is partnering with a company in the life insurance industry here in West Des Moines. We are on the lookout for a Customer Success Specialist. The role involves providing top-notch customer service and support to our agents and business partners. This position offers a short-term contract employment opportunity, where the chosen candidate will be responsible for handling customer inquiries and requests with a high level of quality and efficiency.Responsibilities: Responding to inquiries from agents and business partners through phone, fax, email, or letter Providing accurate and timely support related to commissions and contracting Processing requests within the company's required turnaround time Handling escalated issues through to completion, supporting management and team members Acting as a resource to the team and other business partners Utilizing customer service skills to deliver "Best in Class" Customer Service Demonstrating proficiency in data entry and basic math skills Utilizing MS Word and MS Excel for various tasks and reports.If this sounds like the right role for you, PLEASE APPLY TODAY Contact us at 515.244.2500 or apply through our Robert Half website!Requirements Qualifications: Possesses a minimum of 1 year of experience in a customer success or related role within the insurance industry, preferably life insurance Demonstrates strong customer service skills, with the ability to effectively handle and resolve customer inquiries and complaints Proficient in data entry, with the ability to accurately input and manage customer information in databases Proficient in using MS Word and MS Excel for creating documents, spreadsheets, and reports Excellent communication skills, both verbal and written, with the ability to clearly explain complex insurance concepts to customers Ability to work in a fast-paced environment, manage multiple tasks and meet deadlines Demonstrates a high level of professionalism and adheres to ethical business practices.If this sounds like the right role for you, PLEASE APPLY TODAY Contact us at 515.244.2500 or apply through our Robert Half website!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .