Call Center Representative

Job DescriptionSonar Spark is seeking enthusiastic and customer-oriented Call Center Representatives to join our dynamic team in Kansas City, MO. In this role, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and delivering exceptional service.Job Type: Full-timeResponsibilitiesHandle inbound and outbound calls professionally and efficiently.Address customer inquiries, complaints, and service requests with accuracy and empathy.Maintain a thorough understanding of our products and services to assist customers effectively.Document customer interactions in our database for accurate record-keeping.Collaborate with other team members to resolve escalated issues promptly.Meet or exceed performance metrics, including call quality, resolution time, and customer satisfaction.