DescriptionIntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our PBX Operator opening with Overland Park Regional Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsOverland Park Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.We are seeking a PBX Operator for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!Job Summary and QualificationsThe PBX Operator is responsible for ensuring efficient communication within, to and from the hospital in an attentive, courteous and efficient manner and according to standard operating procedure. Your commitment to service, safety and professionalism will contribute to achieving the best experience for our patients.What you will do in this role:
You will cheerfully greet and assist external and internal callers on multiple incoming telephone lines.
You will provide information/phone numbers to callers as requested or make sufficient inquiries necessary to refer the caller to the appropriate hospital personnel or department.
You will execute overhead paging for authorized reasons when requested to do so by the appropriate staff.
You will understand hospital emergency codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel are notified.
You will monitor all alarms located in PBX and notify appropriate personnel as required.
You will assist with updating the facility, phone directories and on-call lists.
What qualifications you will need:
High school graduate or equivalent
At least one year of experience operating a switchboard or as a receptionist with multiple line phone responsibility.
Must be able to type at last 60 WPM
Multiple line phone or switchboard skills.
Basic computer skills.
Experience with Word & Excel preferred.
Proven customer service skills in working with public and emergency situations.
Overland Park Regional Medical Center (https://oprmc.com) is a 340+ bed facility offering acute medical services to our patients. We are Johnson County’s only Pediatric Intensive Care Unit and Level II Trauma Center. We have an Accredited Stroke and Chest Pain Center. Our hospital is a premier area destination for Women's & Children’s healthcare services. We offer the region’s only Maternal Fetal Health Center to care for critically ill mothers and their babies. Our hospital has an antepartum unit, a labor and delivery unit, and a Level III NICU. We have four emergency rooms, including a dedicated Pediatric emergency room and two freestanding ERs located in Olathe and Shawnee. Each year our colleagues treat over 45,000 patients. Caring for patients is more than a job for us, it's our mission and our calling. OPRMC is part of HCA Midwest Health, Kansas City’s leading healthcare provider in the region.HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you find this opportunity compelling, we encourage you to apply for our PBX Operator opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.