Company :Highmark Inc.Job Description :JOB SUMMARYThis job requires moderate to complex problem-solving abilities and complete understanding of system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs.ESSENTIAL RESPONSIBILITIES
Understand operational objectives and gather information to support those objectives in support of web-based application. Perform moderate to complex research to uncover in-depth requirements. May translate more complex business initiatives to less experienced employees. Present project deliverables to appropriate audiences. Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.
Communicate effectively with customers and colleagues. Successfully articulate issues, problems, and solutions. Successfully plan, design, and conduct functional walk-throughs.
Manage and advise on intermediate to large cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.
Facilitate process improvement meetings and/or discussions.
Analyze the functions and operations of a business area/function and identify problem areas. Create process mappings and document current and future state business processes.
Create moderate to complex test plans and execute them.
Act as subject matter expert/technical liaison. Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.
Develop desktop procedures and training materials. May train employees on new processes.
May perform special projects upon request and oversee the work of less experienced employees.
Other duties as assigned.
Preferred
3 - 5 years in the Health Insurance Industry
Agile methodology / exposure and knowledge of DevOps
Previous experience with Azure DevOps
EDUCATIONRequired
High School Diploma/GED
Substitutions
None
Preferred
Bachelor's Degree
EXPERIENCERequired
5 - 7 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, customer service, etc.)
Preferred
3 - 5 years in the Health Insurance Industry
LICENSES AND CERTIFICATIONSRequired
None
Preferred
None
SKILLS
Analysis of business problems/needs
Written & Oral Presentation Skills
Business Analysis
Business Process Design
Business Process Improvement
Business Process Mapping
Business Requirements
Collaborative Problem Solving
Project Management
Language (Other than English)NoneTravel Required0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-BasedTeaches / trains others regularlyFrequentlyTravel regularly from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsNeverLifting: 25 to 50 poundsNeverDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Pay Range Minimum:$57,700.00Pay Range Maximum:$106,700.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees, Contractors, and Applicants NoticeReq ID: J249412