About ETS:ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.Position Summary
Coordinate, plan, conduct, and manage statistical operations for assigned testing programs and projects, to include developing and managing procedures, processes, and work schedules.
Responsibilities
Adhere to ethical standards and comply with the laws and regulations applicable to the job function.
Technical and Programming Expertise:
Perform statistical analysis and data processing tasks that require an understanding of statistics and measurement (e.g., multiple regression, reliability, validity) by using ETS proprietary software, Excel, and statistical software packages such as SAS.
Write and design new code or revise existing programs to perform statistical analyses.
Consult with data analysis colleagues to design and implement processes with an emphasis on automation through software programs such as SAS to ensure deliverables are consistently created accurately and efficiently.
Assist in the implementation and support of new systems for processing statistical data to improve the functional capabilities within our area.
Create, modify, and validate critical components of statistical procedures and reports, score reporting, and technical documentation for internal or external clients.
Quality and Process Improvements:
Participate in activities to proactively work toward shorter cycle time and reduced costs, greater customer satisfaction, and quality maintenance. Suggest areas in which greater efficiencies might be obtained and partner with higher-level staff to implement relevant changes.
Identify and help resolve data-related problems and evaluate reasonableness based on specialized program and technical knowledge. Exercise sound judgment and knowledge of standard operating procedures when performing quality control of complex statistical operations.
In compliance with ISO 9001 standards, utilize best practices and suggest improvements to established procedures when necessary to achieve 100% quality in all work products.
Project and Resource Management:
Participates in and may coordinate requests for data and data interpretation for internal staff and external clients. In collaboration with psychometricians, provide statistical analysis support and prepare tables and graphics for research reports and special studies.
Manage competing priorities and adhere to strict deadlines even in light of unexpected challenges and schedule changes. Commit to meeting all service level agreements and client obligations.
Maintain confidentiality and follow or create appropriate safeguards for test information including answer keys and test design as well as test takers' personal information and test performance.
Training and Mentoring:
Assist with area-wide staff training and development initiatives through one-on?one mentoring and small group training exercises.
Education, Certifications, or Special LicensesA Bachelor's degree in Statistics, Mathematics, Psychology or a closely related field is required.Relevant Years of Experience RequiredTwo years of experience in managing and coordinating statistical analysis and data processing operations and in performing data analysis by utilizing various types of statistical software packages or programming languages (e.g. SAS, SPSS, or R) is required. Basic or intermediate level proficiency with Microsoft Word sufficient to create text and tables for memos and reports is required. Basic or intermediate level proficiency with Microsoft Excel in performing basic data entry, creating and utilizing formulas, efficiently organizing data and information, and analyzing and displaying data is required.ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.