Job Details
We are looking for one exceptional individual to manage our cafe operation at Artifact Coffee!
Artifact is located in the beautifully restored Union Mill, in Hampden and for the last 12 years has served incredible breakfast and lunch fare.
The right candidate has experience managing diverse Front of House teams in cafes and/or restaurants and is well versed in managing every aspect of the guest experience, training, coaching, organization, and managing facilities. The right candidate is a service pro and quality-focused individual who understands our approach and can be an ambassador for it with guests and teams.
The typical schedule for this role is Wednesday to Sunday 7am-4pm, with some variation based on the needs of the cafe and company.
The role includes oversight and planning of private events which occur in evenings, and may involve working occasional events as needed. We offer health insurance, vision/dental coverage.
Responsibilities:
-Recruit, train, and provide ongoing coaching for a high-caliber diverse team of hospitality professionals across the cafe. Own a constant running dialogue with teams about better coffee and service, and challenge our teams to grow. Manage the team scheduling to ensure the cafe has the right people in the right roles at all times.
-Drive service excellence in the dining room by modeling service mechanics and driving great services in the cafe daily.
-Manage purchasing of beverage ingredients and tools for our coffee program, other beverages, and private events.
- Plan all events and help to generate leads. Work with event lead to ensure all events run smoothly, and continue a running dialog around how to best ensure guest satisfaction.
-Manage facilities to ensure our cafe equipment and systems are always properly functioning including preventative maintenance, service calls, and ongoing care for our spaces. Ensure the cafe is always looking its best as a clean place to work and dine.
- Process and run payroll biweekly. Check hours weekly to ensure all team members have their hours accounted for, adjust hourly pay based on the role - many team members have multiple roles. Manage labor cost weekly.
-Drive profitability of the cafe by managing costs and labor effectively, along with growing the topline through excellent service and team development.
Compensation commensurate with experience.