Account Manager - Mid-Market

We are looking for an experienced Account Manager with expertise in IT Service Management (ITSM) and Employee Experience (EX) solutions. This role requires a knack for building deep customer relationships, driving incremental business within our existing Freshworks customer base, and showcasing value-driven approaches. The ideal candidate should be a self-starter with a growth mindset, eager to learn, and capable of developing and executing account plans while consistently exceeding revenue targets. Key Responsibilities: ITSM & EX Expertise: Leverage knowledge of ITSM and EX solutions to identify and deliver tailored solutions that meet customer needs and drive valueCustomer Relationship Management: Build and nurture strategic relationships with key stakeholders, including C-level executives, to maximize customer satisfaction and retention Revenue Growth: Drive expansion through upselling and cross-selling ITSM and EX offerings, consistently meeting or exceeding revenue targetsSolution Selling: Lead consultative value-driven conversations with customers, addressing industry-specific use cases for ITSM and EX to strengthen business outcomesStrategic Account Planning: Develop and execute account plans that align customer goals with Freshworks' ITSM and EX product capabilities Complex Deal Management: Close multi-stakeholder deals involving ITSM and EX components, collaborating with internal teams such as Customer Success, Implementation, Billing, Support, and DealsCross-Functional Leadership: Partner with cross-functional teams to ensure seamless delivery of ITSM and EX solutions, driving value realization for customersData-Driven Insights: Analyze customer and sales metrics to refine strategies and identify opportunities for expansion within your accounts Customer Enablement: Educate customers on industry best practices, emerging trends in ITSM and EX, and new opportunities for business impact