Help Desk Analyst II

Description We are offering a permanent employment opportunity for a Help Desk Analyst II in Boston, Massachusetts. This role involves providing efficient and comprehensive technical support in a dynamic workplace, with a focus on Windows environments, desktop imaging, and deploying patches/security fixes. Responsibilities: Provide comprehensive Help Desk/Service Desk Support, responding to and resolving customer inquiries in a timely manner. Utilize various imaging tools such as KACE, SCCM, and Intune to image Windows machines, including both laptops and desktops. Deploy Windows patches and security fixes as required, ensuring the security and functionality of all systems. Support video conference tools such as Zoom, Teams, and WebEx, troubleshooting any issues and ensuring seamless communication across the team. Offer support for Mac and Google systems as needed, expanding the breadth of technical assistance available to users. Work with the manager and team members to gain exposure to other areas of IT, including back-end server work, networking, mobile devices, and security. Express interest in contributing to other IT projects and initiatives, demonstrating a commitment to detail oriented growth and skill development. Requirements Minimum of 2 years of experience in a relevant role Proficient in Microsoft Windows 10 and Microsoft Office 365 Proven experience with Active Directory Familiarity with KACE management system Demonstrated experience in desktop imaging Strong understanding of desktop support protocols Excellent customer service skillsGood customer service and work ethic along with Active Directory experience: using Group Policy within Active Directory, applying policies to machines, not Azure AD – it’s Active Directory on premGoogle Application Support experience (Gsuite of applications such as Gmail, Google Docs, Google Meet, etc.)Imaging and device deployment experience. They use Dell KACE for imaging Experience troubleshooting Multi-Factor Authentication – MFA, knowing about MFA, why it’s used, etc. They now want to see JAMF experienceTechnology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .