About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Main Responsibilities
This position is primarily a communications position and performs inbound and outbound prospecting functions. It will utilize professional communication, research and networking skills, as well as marketing and sales skills. The Lead Generation Representative will receive inbound calls as well as make outbound calls to companies across North America and speak professionals about their telecommunications business needs and initiatives across a spectrum of existing Lumen customers and New Logo/Dim/Dark companies. The Representative will identify who the most appropriate decision maker is in the company (usually a director, VP or even C-Level) by speaking with multiple company representatives (as necessary). They will then initiate a conversation with the decision maker to either introduce or reaffirm Lumen’s products & services, educate the decision maker on the Lumen value proposition, and ask a variety of questions of the decision maker (BANT methodology). The Lead Generation Specialist will then use the data to record the prospect in the appropriate systems, and will coordinate a timely handoff to the appropriate Sales Team members to complete the next steps in the sales process based on the information gathered.
Utilizing an internal dialer, the Lead Generation Rep will receive inbound sales calls as well as utilize our internal chat functions to assist customers with their sales needs.
The Lead Gen Rep will also create an ideal mix of phone and email prospecting that will provide the best conversion metrics to conversations, meetings, opportunity creation for sales.
Be conversant in the BANT methodology of qualifying customers/prospects, understanding how to research companies, go deep and wide into Accounts and feel comfortable talking to high level decision makers within companies.
Have a broad understanding of the Lumen portfolio of solutions/products, convey the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage
Be comfortable with technology and allow the various tools to help drive efficiencies and effectiveness & ensuring compliance to established KPI’s and 100% disposition of AQL’s
Proactively raise challenges, issues and roadblocks with Manager and seek assistance to improve all round performance
What We Look For in a Candidate
3-5 years’ experience in a role with significant efficiency, volume, and quality demands
Call Center or Inside Sales experience highly desired.
Being comfortable on the phones, performing research on companies before calling in
Ability to work with call center enablement tools, including auto dialers, predictive dialers, call scripts, e-mail templates, and target lists.
Working knowledge of Salesforce.com /Marketing Automation tools
Bachelor's degree in Business, Marketing, or related field OR Highschool Diploma and 2+ years of call center, lead generation, inside sales or other related experience
Baseline knowledge in technology, specifically telecommunications, cloud, and or security.
Strong communication, written and presentation skills
Anxious to learn and grow professionally.
Coachable and can easily take direction
Proficiency with MS Office (Word, Excel)
Working knowledge of Salesforce is preferred
CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$46020 - $61360 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$48440 - $64580 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$50860 - $67810 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$53280 - $71040 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Requisition #: 334433Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :46020Salary Max :71040This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, please report them to us immediately as they are not authorized by our company and may be fraudulent.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline08/09/2024