Coordinator – Front Desk Status & Head Cashier

The Encore Boston Harbor Coordinator – Front Desk Status & Head Cashier is responsible for acting as a liaison between the Front Desk and both Housekeeping and Accounting, coordinating advanced deposits and special billing, organizes room assignments and maximizes efficiency of operations through proper blocking, and maintains all downtime operations and financial reporting for the Front Offices. Supports all Front Desk Representatives and ensure staff members provide excellent customer service. Responsibilities include, but are not limited to; maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.  JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.Delivers and maintains a maximum level of property-wide service and satisfaction. Contributes to company-wide communication and best practices.Keeps informed of all new developments within the department.Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Supports Front Desk Management with room’s management and account postings.Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. Acts as a liaison between Housekeeping and the Front Desk on room status, preventative maintenance, and occupancy.Ensures guest room credit accounts are in good standing and takes appropriate actions when necessary to protect the company from potential losses.Works with safety as a priority, and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.