Job Descriptions:Under the direction of the VP Digital Banking OAO Manager, originate, process, and service the digital banking portfolio including account origination, maintenance, servicing, and reconciliation in accordance with state and federal regulatory compliance guidelines. ESSENTIAL DUTIES & RESPONSIBILITIES
Review Online Account Opening (OAO) applications, ensuring applicant identities have been validated, accounts have been funded, and all ancillary services have been appropriately established.
Provide customer support via phone and email related to digital banking areas.
Review and process Consumer Online Banking applications.
Monitor closed online banking agreements and perform necessary maintenance
Create monthly activity reports; pull daily system reports for review, follow up and communicate outstanding issues on a regular basis
Perform daily responsibilities of associated digital banking services, such as Zelle, External Transfers, Loan Payment, Money Management, etc. Provide internal/external system support
Review and process business and/or consumer remote deposit capture items for timely delivery to processor
Assist with day 2 balancing and review process of all remote deposit capture services
Review and monitor anomalies in the online banking channel using fraud detection system
Contact customers and/or branch personnel in response to unusual or suspicious activity. Work with other department team leaders on cases
Creating and updating digital banking procedures; provide assistance and guidance to branch personnel regarding digital banking policies and procedures
Provide assistance with Quicken/QuickBooks inquiries/troubleshooting
Work with vendors and outside service providers to ensure operational performance standards are maintained
Assist in digital banking system projects, system upgrades and system change notification related to digital banking and help facilitate duties including customer correspondences, tracking, updating customer information systems and performing other functions to ensure compliance with state and federal guidelines
Provide assistance and backup with all digital delivery channels and processes
Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist
Assist as back up to all other functions in Digital Banking
Perform additional duties as requested, needed or assigned
Required Experience:JOB REQUIREMENTS
Highly motivated and experienced managing multiple tasks
Demonstrate and promote a high ethical standards and behaviors
Strong customer service and problem-solving skills
Strong knowledge and understanding of digital banking processes and terminologies
Maintain a professional manner at all times
Be an active TEAM player
Adapts and helps other manage change
Perform additional duties as requested or assigned
Strong computer and technical skills
Fluent in written and verbal English communication skills
Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to adhere to Needham Bank’s Core Values (Quick-Decision Making, Reliability, Relationship-BasedFocus & Quality Service)
EDUCATION & EXPERIENCE
High school diploma or equivalency required
Knowledge of banking preferred
Prior digital banking experience a plus
WORKING CONDITIONS/PHYSICAL DEMANDS
Normal business office environment
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well. At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.Keyword: Digital BankingFrom: Needham Bank