Customer Service Representative

Summary Directs and coordinates customer service and estimating activities of establishment to service, maintain, and respond to customers by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Reviews customer requests for quotes and purchases to ascertain viability of the quote and respond to order placement.  Prepares schedules for estimating, purchasing, and engineering in order to coordinate response to customers for bids and quotes. Coordinates response to customer inquiries for status of their order.  Informs the customer of pricing, shipping date, anticipated delays and any additional information needed by the customer. Maintains updated cost records in order to maintain quoting system to respond to customer inquiries. Confers with production, shipping, warehouse to expedite orders. Maintains customer name and address database. Maintains updated order entry and booking system in MRP. Coordinates integration of the following functions in preparing quotes; estimating, purchasing, quality and engineering. Computes price, discount, sales commission and shipping charges as required.