Position summary:
Assist with management of contract compliance of designated building maintenance services (as noted in the client Scope of Services) as well as maintain the relationship between City Wide and the various Independent Contractors.
Essential duties and responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential duties include the following. Other duties may be assigned as needed.
General responsibilities:
Maintain regular route schedule for client visits
Evaluate independent contractors based on current City Wide parameters and expectations made by City Wide’s clients
Manage to City Wide operational protocols for contract compliance: complaint policy, continuous improvement notes
Participate in all new starts as key contact for selected IC
Monitor City Wide client’s consumable supplies as needed
Monitor and ensure IC’s compliance of City Wide’s standards of professionalism
Conduct daily end-of-day discussions with AMs to review objectives and goals for nightly route
Participate in the evaluation and selection of Independent Contractors to perform various services for City Wide
Build and maintain relationships with new and current Independent Contractors
Administrative:
Submit nightly reports to AM at end of shift
Prepare for and participate in all scheduled meetings
Prepare and submit timely all required monthly reports
Additional responsibilities:
Assist with contract compliance of managed NJS projects as needed
Contribute to ongoing development of operations strategy
Skills and abilities required:
Ability to use excellent judgement, handle confidential materials and display a professional demeanor at all times
Ability to plan, organize and prioritize work duties and responsibilities
Ability to meet all deadlines
Ability to speak, write and read English fluently
Willingness to give and receive constructive criticism
Ability to work well with a variety of personality types in a fast paced environment and frequently perform variety of tasks involving different aptitudes, technologies, and procedures
Ability to conduct professional phone conversation and build relationships with clients and vendors
Attention to detail – ensure accuracy and quality of work; demonstrate accuracy and thoroughness
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified disabled individuals to perform the essential functions unless doing so would cause an undue hardship to the Company or there is a direct threat to the health and safety of the individual or others.
While performing the duties of this job, the employee is regularly required to use hands to finger handle, or feel objects and/ or tools, reach with hands and arms, must be able to see, communicate and hear. The employee frequently is required to stand, walk, stoop, kneel, crouch, or crawl. The employee may occasionally lift and /or move up to fifty pounds; and very few times lift and /or move more than one hundred pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.