Patient Services Intermediate-Referral CoordinatorApply NowHow to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.SummaryTaubman Medical Specialties brings together six specialty clinics devoted to providing the best in patient care. We are actively seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for our patients and families and employees. The ability to work as part of a team is essential to the success of a person in this position.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities
Charge Reconciliation: Monitors and reconciles daily clinic charges, assessing for completion, timeliness, and accuracy
Front End System/Processes: Demonstrates knowledge of front-end systems (MiChart, Clinic Charge Capture, Online Payor Systems, Web Denis etc.) and front-end processes (Check-in, Check-out) including ICD-10 and coding.
Expertise: Acts as the primary resource for providers, staff, patients, and external insurances. Understands managed care concepts and the referral approval process. Provides education and training sessions as appropriate.
Referral Management: Processes referrals using established insurance company guidelines. Obtains authorizations, pre-certifications, prescriptions for therapies, and benefit verifications as required.
Customer Service: Responds to patient inquiries and manages referral problems in a timely manner; assists with patient education as related to special requirements of managed care plans.
Facilitation: Facilitates scheduling of specialty services and schedules appointments as necessary.
Benefit Checking: Verifies insurance coverage, collecting, and documenting insurance benefits and authorization requirements.
Billing Work Queues: Manages billing work queues to rectify errors and ensure appropriate billing.
Required Qualifications
High School Diploma or GED.
A minimum of 3 years of previous work experience working with the public.
Familiarity with obtaining medical records or professional medical billing.
Demonstrated ability to interact with a diverse population.
Strong organizational and prioritization skills.
Demonstrated record of excellent attendance.
Exhibits professional and positive image when interacting with patients, faculty, and staff.
Able to handle multiple responsibilities in a fast-paced environment with accuracy.
Demonstrated ability to work well under pressure and meet deadlines.
Demonstrated strong problem-solving skills.
Demonstrated excellent customer service skills with the public.
General office practice experience is required.
Exceptional interpersonal skills and the ability to work well within a team.
Ability to communicate effectively, both verbal and written.
Perform other related duties as assigned.
Desired Qualifications
EPIC/MiChart experience.
Experience working within a large, complex health care setting.
Ability to understand medical documentation and general knowledge of medical terminology.
Knowledge of university policies & procedures.
Work Schedule8:00 - 4:30 (Monday-Friday); Remote/Hybrid schedule optionalUnion AffiliationThis position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.Job DetailJob Opening ID250643Working TitlePatient Services Intermediate-Referral CoordinatorJob TitlePatient Services IntermediateWork LocationMichigan Medicine - Ann ArborAnn Arbor, MIFull/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusNonexemptOrganizational GroupUm HospitalDepartmentMM Taubman Medical SpecialtiesPosting Begin/End Date6/19/2024 - 7/03/2024Career InterestHealthcare Admin & SupportApply Now