Accounts Receivable Agent

Communicate with customer, freight payment center, branch operations and Account Management to build and maintain strong relationshipsProvide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management)Understand and document terms/processes for collections, billing, payment and escalation paths within Expeditors (internally), customer and payment center (if applicable)When rate changes occur, ensure the proper steps are taken to foster successful billingMailing, emailing and uploading invoices to customer or payment center as neededEscalate disputed invoices in a timely manner to Operations Department Manager, Account Management, GEO Management and Executive Sponsor teams to proactively resolveTimely review of credits as the accounts are being reviewed, process credits and issue refund checks as neededBackup front desk coverage as assigned for scheduled breaks, lunch coverage, vacation and sick daysDuties include but not limited to; answering telephone, properly direct phone calls, greeting guests and ensure all visitors are registered in accordance with Safety and Security guidelines