Hybrid position in Chaska, MN.Ideally Candidates will Have Experience With:
Cisco networking troubleshooting and configuration
low-voltage device troubleshooting
POS, CCTV, IP Cam support
Description:Specific Duties and Responsibilities:Project Support Activities including developing a thorough understanding of the project’s Statement of Work (SOW); collecting required project data and information; providing advanced technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; and value selling of products/services.Positive Communication including utilizing systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with the network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.Skills:Technical support, Customer service, Troubleshooting, Active directory, LAN/WANAdditional Skills & Qualifications:Qualifications and Experience Required:
Bachelor’s degree or equivalent related experience
Strongly prefer relevant technical certification(s)
Minimum 4 to 6 years relevant technical experience
Overall experience working in LAN / WAN environments
Prefer prior experience or familiarity with ERP software applications
Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
Proven technical troubleshooting skills
Proficiency in the Microsoft Suite tools
Excellent communication and customer service skills
Ability to listen and accurately track and collect information
Enthusiastic with exceptional organizational skills
Experience with SharePoint a definite plus
Any relevant certifications a definite plus
Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.