OverviewWant to bring your customer service skills to a growing clinic? Fairview Health Services are looking for an In Clinic Visit Facilitator to join the Sleep Clinic on our Southdale campus in Edina, MN. This role is approved for 80 hours every two weeks, and is benefit eligible . To learn more about the benefits we offer at Fairview including medical, dental insurance, PTO, 401k/403B, click here! (https://www.fairview.org/careers/benefits/noncontract) This role may be asked to travel to our Brooklyn Park, Burnsville, and Minneapolis locations on an as needed basis. The Sleep Clinics at Fairview are education destinations because of our M Health partnership, so we have fellows and students from the MCTC program. This is a multidisciplinary clinic covering all aspects of sleep; Obstructive Sleep Apnea, insomnia, narcolepsy, and more. Responsibilities Job DescriptionThis position is responsible for supporting in person clinic visits & helping guide patients through the care experience. Visit facilitators capture pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules & other duties as assigned.
Prepare patients for their appointments including: communicating prior to their scheduled appointment to ensure medical records are collected, received & available for visit
Assist in rooming process by collecting & detailing pertinent information: reason for visit, medication review, vitals collection with automated vitals machine, & health questionnaires
Supports the patient connection to the provider for the visit & serves as a resource ensuring a positive patient/provider experience
Completes visit wrap-up/after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.
Communicates efficiently with patients, providers & care team, demonstrating comfort in person & with virtual technologies
QualificationsRequired
At least 1-year of customer service experience
Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)
Preferred
Current nursing, medical, social work, psychology, or pharmacy student
Successful completion of: NA, EMT, or HUC program
Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting
We find those who excel in this position are able to adjust their approach of care depending on developmental & cultural needs of the populations being served. They are also seeking to make the work place better, looking for efficiency's & have innovative thinking. We champion a culture of improvement & are always excited to hear new insights. EEO StatementEEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected statusBenefit OverviewFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/benefits/noncontract Compensation DisclaimerAn individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.