Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Tapestry and Billing Application Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.Work you'll do/Responsibilities
Address and resolve incidents reported by users, escalating complex issues to team leads, scrum masters, or project leaders as necessary.
Continuously monitor the Epic Tapestry environment, Oracle Revenue Management and Billing system (ORMB), batch jobs to ensure optimal performance and system stability.
Manages navigation of build migration paths, oversees the change control process/governance, and handles ticket management processes effectively.
Provides high-level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry and ORMB, ensuring end-user references are clear and understandable.
Participates in and sometimes leads projects, translating customer needs into actionable deliverables, establishing status reporting, and managing customer relationships and expectations, including reporting to internal leadership.
Initiates, facilitates, and leads meetings with end-user and internal staff members, acting as a liaison between professional departments and Information Systems while promoting adherence to established industry best practices, standards, and quality.
Manages and maintains accountability for end-user satisfaction and the success of assigned tasks, proactively communicates to mitigate risks, tracks issues, and provides solution-oriented escalation.
Performs in-depth and precise investigation and documentation of future-state operational specifications for ORMB and Epic Tapestry functionality.
Applies specialized Epic Tapestry knowledge to improve processes and support strategies, assists junior personnel, and is responsible for ongoing assessment, design, validation, development, and implementation of the Epic system.
Collaborates with operations to identify and interoperate reporting needs by end-users, department leads, and internal Information systems staff.
Serves as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processes.
Initiates department process improvement; identifies, designs, and implements processes, including the outline of maintenance plans.
Understand health plan regulatory requirements for Enrollment and Eligibility using Tapestry modules.
Demonstrate proficiency with information systems technology, which also includes Microsoft Office Suite, email.
Demonstrated skill in system workflow and business process flow analysis and design.
Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes
The Team
Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.Qualifications Required
6+ years of work experience in a related job discipline
Experience working in Oracle Revenue Management and Billing system (ORMB)
Active Epic certification in at least one of the Tapestry modules
Experience working in Tivoli workload scheduler (TWS) and Unix commands
Demonstrated ability to analyze, design, implement, and maintain moderately complex systems
Familiarity with HIPAA and other regulations
Basic knowledge of messaging formats used in healthcare integration (HL7, EDI, CSV, XML, etc.) and RDBMS (Oracle, SQL)
Experience working in the US health care domain and managed care setup
Exceptional problem-solving, written and verbal communication skills
Ability to work in PST time zone
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Role is remote
Preferred
Build experience in Epic Tapestry
Familiar with Membership, billing process and general batch setup
Experience working in production troubleshooting
Experience with Payer/Provider applications
Experience with ANSI 278, 834 transactions
Experienced in ITIL service methodology or Service NOW
Experience working independently across teams located in different time zones
Experience with Business concepts, processes, information, and data.
Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision.
Excellent Written and Communication Skills
Ability to deliver technical demonstrations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,75 0 to $180,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.