St. James Hotel - Lead Server/Banquet Captain Catering & Events FT (Part of Red Wing Shoes)

We are seeking a dedicated and experienced Banquet Captain to join our team at the prestigious St. James Hotel. The successful candidate will be responsible for organizing and assisting in the supervision of banquet servers, bartenders, and house personnel to ensure all banquet events are executed smoothly and provide exceptional guest service, ensuring 100% satisfaction.Key Responsibilities:Execute and supervise the duties of banquet servers, bartenders, and house personnel.Ensure staff effectiveness through effective communication, coaching, counseling, and performance appraisal.Enforce systems, policies, and procedures, providing educational and development opportunities.Act as the department head in the manager’s absence, representing the hotel to clients, guests, and vendors.Investigate and resolve service complaints to maintain high guest satisfaction and peak staff performance.Ensure all banquet spaces are clean, organized, and prepared according to daily, weekly, and monthly schedules.Master and utilize Point of Sale, Sales & Catering, and Inventory Management programs for billing, stock requisition, and inventory management.Assist in recruitment, selection, orientation, and training of new staff, maintaining a safe, secure, and legal work environment.Comply with all Health Code guidelines to ensure safe handling of consumables.Coordinate activities with all departments to provide efficient and timely services.