escalations representative 2.
st paul , minnesota
posted 1 day ago
job detailssummary
$22 - $23 per hour
temp to perm
no requirements
category business and financial operations occupations
referenceAB4619810
job detailsRandstad is currently looking for an Escalations Representative 2 in Shoreview,MN.The role involves supporting customers with inquiries and complaints related to financial products and services. It requires good communication and problem-solving skills to resolve issues and ensure compliance with regulatory standards. Additionally, the position demands the ability to document and investigate complex transactions while effectively managing customer interactions. Position: Escalations Representative 2 Location : Shoreview,MN 55126 Pay: $23/hr Shift Days/Hours: M-F Hours: 30 days on site then 1 week in office 1 week at home. They can be flexible with start times from 7am-9am Training Days/Hours: Training shift: M-F 8-5pm Training 30 days in officesalary: $22 - $23 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities
Support internal and external customers with inquiries and complaints regarding financial products and services.
Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management systems to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals.
Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.
Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.
Skills
Customer Service
Regulatory Knowledge
Compliance Awareness
Problem-Solving
Investigative Skills
Communication Skills
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.NMnikhil madduru
+1 957 392 5237 (tel:+1 957 392 5237)
nikhil.madduru@randstadusa.com