Vacancy caducado!
Working Title: Interconnection OmbudspersonJob Class: Consumer Complaint Mediator 2Agency: Public Utilities Commission
Job ID : 78185
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 07/08/2024
Closing Date : 07/22/2024
Hiring Agency/Seniority Unit : Public Utilities Commission / MAPE
Division/Unit : Consumer Affairs
Work Shift/Work Hours : Day
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $25.29 - $36.71 / hourly; $52,805 - $76,650 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Association of Professional Employees/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.Please note the following:Hybrid work environment: 2 days in-office and 3 days telework. Employees are required to sign a telework agreement.Under current bargaining contract, this role will be eligible for up to $5,000 a year in Student Loan Reimbursement after 18 months of service.Job Duties:A Consumer Mediator 2 investigates complaints concerning the interconnection process, mediates disputes surrounding the interconnection process, conducts research as necessary, summarizes in writing the mediation and resolution of a dispute, provides consultations while preserving confidentiality and makes recommendations to resolve conflicts between parties. The employee will answer inquiries from the public and stakeholders including written communication and prepare responses as well as collecting complaint data and preparing data reports. This position will facilitate outreach to stakeholders on issues related to interconnection disputes and assist in the development of educational materials The employee may work with Commission regulatory and legal staff to manage all interconnection related inquiries, complaints, and requests for Commission facilitated dispute resolution and to identify problems and patterns that may be addressed through policy, law or regulation.Minimum QualificationsOne (1) year of professional level experience mediating complaints or resolving disputes, administrative, supervisory, or managerial experience in dispute resolution, business administration or public administration.AND
Knowledge or experience with electric utility regulation.
Knowledge or experience with investigations, research, data reporting and writing formal reports.
Knowledge or experience with Microsoft Outlook, Word, and Excel.
Experience with interconnection system issues
A degree in in law, public policy, electrical engineering or related field will substitute for professional experience, as follows:Doctorate degree = 2 years of experienceMaster's degree = 18 months of experienceBachelor's degree = 12 months of experienceAssociate’s degree = 6 months of experienceMinimum Qualifications assessed at interview:
Ability to conduct research, investigations and to perform complex analyses of regulatory and policy issues.
Ability to manage workload and multiple projects at a time.
Ability to mediate conflict in an impartial matter
Ability to analyze policy issues
Written and verbal communication skills
Preferred Qualifications
Knowledge of utility tariffs and interconnection standards.
Knowledge of state policy programs.
Experience leading discussions around technical and legal disputes related to interconnection.
Experience working with people of diverse backgrounds and marginalized communities.
Additional RequirementsThis position requires successful completion of a background check and reference check.AN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
Vacancy caducado!