Help Desk Analyst II

Description 100% onsite in Woodbury, MN with travel around the entire metro 20%We are offering a contract to hire employment opportunity for a Desktop support role providing tier 1 and 2 support in Woodbury, Minnesota. We operate in the Healthcare industry, and need a dedicated professional to provide primary technical support, addressing issues related to hardware, software, and networking for end users. Responsibilities Troubleshoot and remediate hardware, software, and networking issues for end users. Install, diagnose, and maintain computer and networking equipment. Conduct root cause analysis to identify and address recurring technical issues. Manage software license compliance and conduct Active Directory administration. Develop policies related to technical support and inter-departmental communication. Configure systems and applications to meet user needs and company standards. Resolve service tickets in a timely and efficient manner. Provide exceptional customer service and support multiple platforms. Participate in after-hours on-call rotation as part of the job role. Administer user and asset management, ensuring accuracy and efficiency. This role requires proficiency in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.ANYONE INTERESTED IN MORE DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.Requirements Minimum of 3 years of experience as a Help Desk Analyst or similar role in the healthcare industry Proficiency in Android Development and Cisco Technologies Familiarity with Citrix Technologies and Mac Computers Strong knowledge of Microsoft products and Active Directory Experience in handling Apple Devices and Computer Hardware Experience in Configuration Management and Deployments Excellent problem-solving and communication skills Bachelor's degree in Information Technology or related field Willingness to work in shifts and provide 24/7 support if needed Ability to work effectively as part of a team and independently Strong customer service and interpersonal skills Ability to handle multiple tasks and prioritize effectively Knowledge of healthcare systems and regulations would be an advantage Experience working in a fast-paced, high-pressure environment Strong analytical and decision-making skills. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .