We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional mannerAddress and resolve customer complaints and concerns with empathy and efficiencyProcess orders, refunds, and exchanges accurately and promptlyMaintain up-to-date knowledge of products, services, and company policies to provide accurate information to customersCollaborate with other departments to ensure customer issues are fully resolvedDocument customer interactions and update customer records in our service softwareIdentify and escalate complex issues to appropriate team members or management when necessaryContribute to maintaining a positive and supportive team environment