Become a part of our caring community and help us put health firstThe Program Delivery Lead strategically identifies, develops, and implements programs that influence providers, members or market leadership towards value-based relationships and/or improved quality metrics. The Program Delivery Lead works on problems of diverse scope and complexity ranging from moderate to substantial.The Program Delivery Lead will have exceptional people leadership skills to influence decisions and the experience working cross-functionally across the enterprise to bring an operational strategy together that connects to a broader enterprise strategy. They will work independently at the most advanced levels across multiple areas, understanding complex problems across a wide-range of enterprise teams aligned with improving member outcomes and achieving industry leading results on the Stars Health Equity Index.Use your skills to make an impactThe Stars Health Equity team is seeking an exceptional, highly motived, influential team member who excels in a dynamic, high-pace environment to drive positive member health outcomes and Humana’s success on the Stars Health Equity Index. An ideal candidate will demonstrate initiative and leadership in building internal and stakeholder relationships, integrating with cross functional teams and aligning related priorities across the enterprise to ensure a comprehensive, connected operational strategy across Medicare Advantage and Medicaid as it pertains to the Stars Health Equity Index.This team member will contribute as an independent leader to develop innovative solutions, balance a full and expanding slate of test and learns and contribute to core functions and team strategic priorities.Key responsibilities include:
Independently prioritize, expand, and manage portfolio of enterprise stakeholders focused on run the business operations and Market/provider strategy.
Shape and implement high-profile strategy for improving health outcomes for our members with Social Risk Factors and positively impacting the CMS Stars Health Equity Index.
Effectively communicate the team strategy to leaders and teams across the enterprise
Make recommendations for cross-functional collaborative projects and operational work.
Influence partners to impact Stars through storytelling, informal, and formal presentations
Cultivate, integrate, and manage new strategic relationships to positively impact member health outcomes and the Stars Health Equity Index.
Independently lead work at advanced levels with leaders across multiple teams to understand complex problems, develop successful tactics and capitalize on upstream opportunities and shared priorities.
Communicate and manage risk, and anticipate downstream impacts while maximizing value and create efficiencies
Anticipate and plan for futuristic needs and enhancements (opportunities for process improvement, new technology, CMS updates, etc.)
Develop and maintain documentation of processes for governance, evaluation, and best practices for operational processes, initiatives, test and learns and other research/investigations.
Skills and Knowledge
Must be passionate about contributing to an organization focused on continuously improving member experiences and outcomes
Thrive in a highly collaborative, nimble, flexible team-oriented working style
Ability to rapidly build and maintain trust with business leaders
Proven track record of exceptional organizational and problem-solving skills which support and enable sound decision making
Exceptional relationship building skills
High self-initiative, commitment and follow through with ability to switch among competing tasks and priorities
Required Qualifications
Bachelor's degree
8 or more years of technical experience
2 or more years of project leadership experience
Proficiency in evaluating complex problems using qualitative and quantitative data and using that data to tell a story and present it clearly
Strong knowledge of Microsoft Office XP products (Word, Excel, PowerPoint)
Excellent communication skills: listening, oral and written
Exceptional relationship building skills
Preferred Qualifications
Master's Degree in Business Administration or a related field
PMP certification a plus
Six Sigma Certification also a plus
Knowledge and experience in health care environment/managed care
Strong analytical skills
Additional InformationTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$112,400 - $154,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.