Customer Care Representative - ARH Wollongong

We are looking for a friendly and organised Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets!ARH Wollongong is a busy, state-of-the-art emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care Representative to cover a Maternity Leave position - this is a welcoming and amazing team that works cohesively together and shares a passion for providing premium pet care and customer service.Maternity Leave Contract - now through to June 2026. Hours: Every Monday & Tuesday 5:30pm - 12am, with the addition of ability to pick up any annual leave, personal leave, public holiday shifts that may come up. As a part of the Customer Care team, your duties will include: Handling a high volume of inbound callsWelcoming clients and their pets to the hospitalBooking and managing appointmentsInvoicing and taking payments - including cash and EFTPOSProcessing payments on Vetpay and Medipay finance platformsData entry and requesting documents from referring vets and clientsManaging email enquiriesLiaising with referring vetsAbout your experience and skill:Minimum 2 years' experience in a reception/customer service roleAbility to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clientsStrong computer literacy skillsExperience with appointment entries, invoicing, and taking paymentsAbility to manage your time effectively Amazing attention to detailFriendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathyStrong interpersonal and relationship skillsFlexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)We Offer:This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.Greencross and Petbarn discountsTraining and opportunities for advancementA passionate and caring team environmentFree annual influenza vaccinationFree access to confidential 24/7 mental health supportLeave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!