Manager, End User Computing (Windows)

NBCUniversal is seeking a highly skilled Manager of End User Computing Engineering to lead a team dedicated to managing and evolving the Windows endpoint computing environment. This individual will be instrumental in driving key projects, improving operational support, and enhancing system reliability across a large-scale infrastructure.This individual will be responsible for managing and supporting the enterprise Windows workstation environment, which includes:Lead team members on diverse endpoint computing projects and initiatives that enhance efficiency and user experience.Collaborate with application and business technology teams to support their hosted application or desktop platforms, ensuring seamless integration and optimal performance.Automate requests, builds, and provisioning processes to streamline Windows environment management.Improve patch and vulnerability compliance across the entire workstation ecosystem, aligning with security best practices.Drive operational support enhancements, improving request handling and support processes for Windows systems.Oversee problem management activities, providing tier-three support for escalated issues and ensuring timely resolution.Provide hands-on training and support to operations and engineering staff as required.Leverage expertise in OS and application troubleshooting to address internal and external escalations effectively.Proven experience leading and mentoring teams in end-user computing engineering.Ability to identify, plan, and drive projects that improve system performance and enhance the user experience.Strategic mindset with a focus on continuous improvement in system health, compliance, and operational support.