Customer Service Representative

The Customer Service Representative will be responsible for receiving, processing, shipping, and completing customer purchase orders for Sika Flooring products and services. In addition, this individual will support the region with projects that contribute to improving operational service for customers.Using the Sales and Distribution module of SAP, the representative will follow and remain proficient in procedures for entering and managing Sales Orders and Purchase Orders.  The role involves monitoring SAP-generated back-order lists, open billing lists, scheduled picking, and shipping lists to ensure timely fulfillment and anticipate customer orders and related needs.  The representative will respond promptly to inquiries from customers and sales representatives via phone, email, or Teams.  They will also gain proficiency in Sika Flooring products, services, and operational procedures related to Sales and Distribution.