Night Manager

Our Ambassador will:Seamlessly lead the hotel overnight, assuming full Night Manager duties and acting as the senior leader in the absence of the General Manager, upholding exceptional luxury service and operational standards.Oversee all late arrivals and early departures with precision and warmth, ensuring personalised, efficient, and discreet guest experiences.Execute all Night Audit and financial balancing responsibilities flawlessly, maintaining PCI compliance, validating daily revenue, and preparing accurate reports for key departments.Manage room allocations and availability with expert judgement, resolving overbooking or relocation needs sensitively to protect the five-star guest experience.Lead all emergency responses, security protocols, and WHS procedures during the night, ensuring guest and staff safety through calm, confident, and effective decision-making.Maintain impeccable presentation of public areas and complete essential nightly duties - wake-up calls, and arrival/departure documentation with uncompromising attention to detail.Collaborate closely with Head of Departments to optimise room allocation, maximise yield, and contribute insights to monthly operational reporting.