Watson AIOps ArchitectPlano, Texas;Atlanta, Georgia; Richmond, Virginia; Jersey City, New Jersey; New York, New York; Raleigh, North Carolina; Pennington, New Jersey; Jacksonville, FloridaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:Following established written procedures, guidelines and techniques, develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Individual contributor role; fully competent to work under general direction on the most complex projects, often on multiple phases, and seeks guidance and direction from more senior associates or manager, as needed. Working knowledge of business or function for which application is designed. Often responsible for the completion of a phase of a project.Responsibilities:
Design and implement a scalable and reliable enterprise architecture framework, resulting in improved system performance and reduced downtime
Lead a cross-functional team of developers, analysts, and other technical resources across teams
Collaborate with key stakeholders to assess current infrastructure and identify opportunities for optimization and reduction in IT infrastructure costs and improved system resilience
Assist with Audit deliverables for Network Toolset
Work with vendors to enhance their respective tools to meet new customer/security requirements
Develop integrations for the various Network Tools
Assist with developing a technology strategy that aligns with the organization's business objectives
Identify gaps in current systems and processes and recommend appropriate solutions
Develop and implement enterprise architecture standards and governance models
Evaluate and recommend new technologies and solutions
Collaborate with team members to create new architecture designs
Analyze existing systems and processes for improvement opportunities
Monitor industry trends and technologies to identify potential opportunities
Develop detailed documentation including process flows, use cases, and technical designs
Manage and coordinate multiple projects simultaneously
Ensure compliance with security and governance standards
Required Qualifications:
10+ years of experience with IBM Netcool Operations Insight (NOI) and Watson AIOps platforms
Functional knowledge of the RedHat OpenShift platform
Experience in designing NOI and AIOps solutions for multi-regional architectures
Expertise in probe design to handle high volumes of events
Proficiency in performance tuning of NOI components
Detailed understanding of NOI and AIOps component workflows
Experience in designing and configuring network discovery in multi-regional architectures using IBM Network Manager
Experience in designing and developing various third-party integrations using IBM Netcool Impact (REST API, web services, various databases)
Expertise in designing and architecting SevOne Network performance management
Solid knowledge of system and networking concepts
Desired Qualifications:
Bachelor's degree in engineering, computer science, related field and or technical training
Leadership: Self-starter, self-directed and shows initiative
Focused on execution, delivery, and commitment to dates
Demonstrates ownership: Is accountable and can hold others accountable (professionally)
Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally
Accessibility and focus
Organized and detail oriented; must have a strong technical acumen
Ability to partner with others for the good of the initiative
Experience in various Fault Monitoring tooling vendors including but not limited to IBM, SevONE, MicroFocus, SPLUNK, as well as equipment manufacturers such as Cisco, Aruba, Cloudgenix, Fortinet
Financial services (Insurance, Banking, Investment banking)
Has participated in design and/or implementation of major IT projects
Skills:
Analytical Thinking
Architecture
Result Orientation
Solution Design
Technical Strategy Development
Collaboration
Risk Management
Automation
Influence
Solution Delivery Process
Test Engineering
Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.