As our Front Desk Manager, you’ll lead a small, high-energy team responsible for creating seamless, welcoming, and efficient experiences for every patient who walks through our doors (and everyone who calls or messages us). This is a leadership position that blends hands-on coordination, team development, and operational excellence with genuine hospitality.
Oversee all front-office operations: scheduling, insurance verification, payment processing, phone/email communication, and patient flow
Ensure an outstanding patient experience — warm greetings, empathy during rescheduling, and proactive problem-solving
Manage therapist schedules to maximize productivity while preventing burnout
Maintain accurate patient records and ensure HIPAA compliance
Track key metrics (arrival rate, cancellation rate, collections, patient satisfaction) and implement improvements
Natural leader who people genuinely enjoy working with
Tech-savvy: proficient with EMR systems
Master multitasker who stays calm and positive under pressure
Exceptional communicator — warm on the phone, clear in writing, and confident in person
Detail-oriented with strong organizational and problem-solving skills
Handle escalated patient concerns with grace and professionalism
Collaborate with clinical leadership on practice growth initiatives and marketing efforts
Oversee clinic aesthetics and cleanliness in reception and waiting areas