Senior Business Operations ManagerWhat you can expectThis Business Operations Manager role will be responsible for supporting the Renewals Sales and Global solution sales engineering and professional services delivery functions. This position plays a critical role in supporting and optimizing the associated processes.About the TeamThis role is responsible for driving operational excellence, improving efficiency, and providing strategic insights to both functions. The successful candidate will collaborate closely with sales leadership, finance, and cross-functional teams. This is to ensure smooth and effective execution of the renewal strategy, professional services, customer retention, and revenue growth.Responsibilties
Standardizing and documenting operational processes for renewals, service delivery, project management, and revenue recognition.
Leading cross-functional initiatives to improve processes, drive technology adoption, and enhance operational efficiency.
Developing strategies to improve customer experience, increasing retention, and expanding service opportunities.
Identifying process gaps and implementing solutions to streamline workflows and eliminate bottlenecks.
Generating and analyzing reports on key metrics such as renewal rates, utilization, and project margins, providing actionable insights.
Ensuring data integrity across reporting systems, including CRM and PSA tools.
Providing operational support for sales quota management, territory planning, resource allocation, and contract management.
Driving the development of tools, templates, and processes for regional and global forecasting.
What we’re looking for
Bachelor's in Business Administration, Finance, or related field.
Experience (5+) in business operations, sales operations, or professional services operations.
Experience in CRM systems (e.g., Salesforce), PSA tools (e.g., FinancialForce, Mavenlink), Excel, and data visualization tools (e.g., Tableau, Power BI).
Have analytical and problem-solving skills with the ability to interpret data and provide actionable insights.
Experience in leading cross-functional projects, driving process improvements, and managing change.
Have time management and ability to manage multiple priorities in a dynamic environment.
Salary Range or On Target Earnings:Minimum:$121,600.00Maximum:$266,000.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 10/31/24Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote