Dispatcher

Description My client is in the construction and contractor industry, located in Hicksville, New York, and are offering a short term contract employment opportunity for a Dispatcher. In this role, you will be managing the daily dispatch of HVAC technicians to service calls and installations. This involves coordinating schedules, communicating with customers, and ensuring timely and efficient service delivery in a fast-paced environment.Responsibilities: Manage the daily dispatch of HVAC technicians to service calls and installations. Coordinate schedules of technicians to ensure efficient service delivery. Communicate effectively with customers regarding service calls and installations. Use IBM AS/400, Management System, and Microsoft Office Suites for dispatching and other related tasks. Utilize 'About Time' software for efficient dispatching. Answer customer inquiries and address their service-related concerns. Carry out billing functions accurately and timely. Maintain excellent customer service standards at all times. Utilize your skills in HVAC systems for effective dispatching. Use Microsoft Excel and Microsoft Outlook for data management and communication purposes.Requirements Proficiency in using IBM AS/400 and various Microsoft Office Suites including Excel and Outlook. Demonstrated experience in management systems. Familiarity with 'About Time' software. Ability to efficiently handle billing functions. Excellent communication and customer service skills. Prior experience in dispatching, preferably in the construction/contractor industry. Knowledge of HVAC systems would be advantageous. Must have the ability to multitask and prioritize tasks in a fast-paced environment. Strong problem-solving skills and the ability to make quick decisions. High attention to detail and accuracy. Must be able to work well under pressure and meet tight deadlines. Must be able to work both independently and as part of a team. Willingness to learn and adapt to new technologies and systems. Strong organizational and time management skills. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .