Frances Valentine brings heritage and fashion together under one roof to create pieces that not only offer color + joy, but also celebrate the unique origin stories behind each individual piece. From the craftsmanship to the styling of pieces, FV takes past waves of fashion and makes them new again, instilling a sense of nostalgia, timelessness, and colorful elegance.
Frances Valentine Sag Harbor is hiring for Part-time Sales Associates. As a Sales Associate with us, you are responsible for the selling process and client service in order to assist the store team in the achievement of the store sales plan.
Responsibilities include but are not limited to the following:
Selling, Client Service and Brand Aesthetic
Work as a team to achieve store sales goals
Understand the brand and company history
Be able to communicate the Frances Valentine aesthetic, philosophy and story to the customer
Greet and engage with each customer while being able to educate them on the brand
Facilitate an energized pace and service-oriented mindset
Provide courteous, helpful, and efficient service to customers in all areas of the store, including the sales floor and fitting area
Speak effectively to product knowledge, including how items fit, material information, sustainability, and other key features to assist customers in their purchasing decisions
Maintain productive customer relationships and provide an approachable, inspiring and personalized shopping experience
Utilize slow periods by connecting with clientele on new product, sales, writing thank you notes and follow up on their recent purchases
Operations and Merchandising
Uphold all store policies and procedures
Be fully versed in all necessary Shopify POS functions to operate a seamless checkout: sales, processing of returns, location of merchandise, ordering merchandise from Boxzooka, ship from store sales and fedex transactions
Assist in receiving new shipments, preparing outbound shipments and preparing end of season returns
Participate in regular inventory counts and communicate any store losses to SM or Operations Manager
Maintain integrity of all visual display presentations
Maintain store appearance by assisting with all housekeeping duties
Field incoming phone calls, emails, and voicemails and respond in a timely manner
Assist with writing a thorough email recap of sales, traffic, and customer connections when closing the store
Qualifications
Excellent verbal communication skills
Excellent active listening skills
Excellent sales and customer service skills
Comfortable with POS and computer programs
Education and Experience
High school diploma or equivalent preferred.
1 year previous retail experience in a comparable retail environment
Physical Requirements
Prolonged periods of standing and walking throughout the retail space.
Must be able to lift up to 15 pounds at times