Description:MUST BE BILINGUAL IN CANTONESE OR MANDARIN Serves customers by scheduling and authorizing requests for non-emergency Medicaid transportation. Maintains Medicaid enrollee’s records by updating account information. Contributes to team effort by accomplishing related results as needed.The CSR must maintain a courteous and professional demeanor with clients, colleagues, and management at all times. Must be able to efficiently and proficiently process requests for non-emergency Medicaid transportation according to established department policies and procedures. Must possess excellent written and verbal communication skills. Capable of collecting and entering data with little to no error. Must be computer literate. Responsibilities include:
Follow all Medical Answering Services policies and procedures
Satisfactorily maintain Medical Answering Services productivity standards
Attend all in-service training/compliance sessions
Take client messages per protocol
Schedule Medicaid transportation per protocol
Provide for a professional work environment and exhibit a professional attitude and demeanor
Demonstrate a proven understanding of Medicaid and Medical Answering procedures
Display excellent customer service skills
Provide timely feedback to the company regarding service failures and/or customer concerns
All other duties as directed by supervisors/management
Skills:
Customer Service
Quality Focus
Problem Solving
Documentation Skills
Listening
Phone Skills
Resolving Conflict
Analyzing Information
Time Management
Multi-tasking
Excellent Written & Verbal Communication Skills
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.